Cul Sportswear

Frequently Asked Questions

Is there a minimum order quantity (MOQ) on custom orders?

There is no minimum order quantity on our custom orders. We can cater to full sets for entire teams or individual personalised jerseys.

What types of sports clubs do you cater to?

We cater to all sports, including athletics, rugby, soccer, golf, cycling, and more. Our custom teamwear services have no limitations. We’ve even designed jerseys for darts teams. No matter what sport your team plays, we can create the perfect custom gear for you.

What is the average turnaround time for custom orders?

On average the design process can take up to 7 days during which we work closely with our clients to ensure their satisfaction. Once you are happy and sign off on the final proof, you can expect delivery of your order within two weeks.

Do you offer delivery on orders?

Yes we offer deliveries at €15 nationwide, but you can also use our click and collect option at checkout and collect in-store if its convenient for you in either our Mallow or Cork City office.

How should I provide my team's crest/logo for my custom jersey?
  • For sublimation printing, artwork should be 300dpi
  • We accept the file types: .jpg .png .pdf .ai .eps .tiff .psd 
  • For embroidery work we accept thread files in the form .pes .dst Embroidery thread files are specific files that embroidery machines can recognise in order to precisely stitch logos. If your club does not currently have an embroidery thread file we can create one for you for as little as €25.

 

Do you offer size charts to help determine the best fit for my team members?

For custom designed team orders, we can provide sizing charts for you and your team on request. For our shop items, sizes are available in standard sizes from S to XXL

Can I add additional sponsor's logos or branding?

Yes, just send us an email at orders@culsports.ie and we would be happy to help you with any additional logos or branding.

Can I reorder additional pieces of custom sportswear at a later date?

Absolutely! Once we have your design on file from a previous order, we can easily create additional sportswear for you and your club. Ideal for new members who want their own gear! Just email us with any queries at orders@culsports.ie

What is your returns policy?

As these items are custom-made, we have a limited ability to accept returns. However, if any of the items received are damaged or defective, we will reasonably accept returns or provide a discount where appropriate. To date, no items have ever been returned!

What payment options do you accept?

For shop orders, we take commonly accepted credit or debit cards, through Stripe, our payment processor partner.

For custom orders, 50% deposit required before design starts. The other 50% is to be paid on collection.

Are the items in the Cul Sportswear shop customisable?

While the items in our shop are pre-designed and ready to ship, many of them have the option to be embroidered or stamped with your team or club’s crest. Look out for the customisation options available on each product page. If you have any other specific requirements don’t hesitate to send us an email and we will be happy to help you.

How long does shipping take for shop items?

Shop orders typically take between 2-3 weeks for production and delivery.

Can I make changes to an order after it has been placed?

Once you have made your order, we will work quickly to process it. Unfortunately, this may limit our ability to make any changes but we advise you to contact us immediately and we will do our best to help.

What should I do if I have trouble placing an order online?

If you are experiencing any issues while placing an order, please don’t hesitate to contact us at orders@culsports.ie or call us at 022 21176. We are here to help!